Vision Statement
If a participant doesn’t feel seen, they’re not being supported. If a worker doesn’t feel backed, they won’t stick around. That understanding comes from experience and knowledge which is the basis of wisdom.
SAGA Disability Services isn’t chasing scale. We’re focused on doing a tight, consistent job for every individual we work with — whether that’s the participant, the provider, or the worker who shows up at 6 a.m. without a complaint.
We want our name to mean something when it’s mentioned in a team meeting, or during a case review. And we want it to mean: “They actually show up, properly.”
What Guides Our Choices
There’s no rigid motto here, and there are a few things we don’t compromise on.
If someone’s name is on our roster, we’ve checked them, not lightly, fully. Proper screening, references confirmed by someone who supervised them, not someone they flat-shared with once.
If a participant has specific needs in their plan, we actually read the plan. If a nurse cancels last-minute, we don’t sit on it. We shift everything to find a backfill. Fast.
Internally, we don’t expect people to run on fumes. The team doesn’t cop abuse, overwork, or silence. If something’s off, we say so. If someone’s burnt out, we rotate.
These are just basic things that too many others ignore. And if they’re followed every day, things get better… for the participant, the worker, the provider, and the next person walking in.
What We’re Building
If we’re honest, a lot of NDIS services look the same online. Most of them even sound the same. That’s fine.
However, what we’re working to build at SAGA Disability Services isn’t just a service list or a compliance box-ticker. It’s a place where support is actually felt, actually expereinced.
Where the coordinator gets a callback before lunch. Where a family doesn’t need to check the door five times because the last worker ghosted them. Where someone in a group home gets the same support worker three weeks in a row — not five strangers across five days.
We’re not there yet, but that’s the target. That’s what we train for, we screen for, we talk about in team chats, and build shifts around.
Because if support isn’t stable, it’s not support. SAGA Disability Services doesn’t just run shifts, we build the kind of reliability people quietly hope for, even when they’ve stopped expecting it.