The Basics
“Answers to your most common questions — simple, clear, and here to help.”
Here at SAGA Disability Services we have been asked just about everything over the years, from the obvious to the oddly specific. That’s how it should be.
Disability support isn’t plug-and-play, and people shouldn’t feel like they’re asking “silly questions.” If you’re trying to figure out what SAGA Disability Services actually does or whether we’re a registered NDIS provider, that’s in here. Same with funding types and eligibility stuff — the admin things that most people try to Google first. And if your question isn’t on this list? No problem. This is just a starting point. Most of the real clarification happens in actual conversations, which we’re more than happy to have.
Quick tip: Don’t overthink the wording of your question. If you’re confused, chances are someone else asked the same thing before.
Let’s run through the essentials first. Then we’ll dig into the trickier stuff.
The NDIS provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life.
We dig, we double-check, we ask sometimes weird and always leading questions. Because some workers ace interviews and fail on Monday morning. We don’t just want people who sound good; we want people who are good.
That’s why our retention is high. Because the participants notice, so do providers. And we don’t waste time replacing people we shouldn’t have sent.
Absolutely! We are fully registered. That means we meet strict quality standards and can work with plan-managed, agency-managed, and self-managed NDIS participants.
You can access NDIS if you are under 65 years of age, living in Australia as a permanent resident or citizen and have a permanent disability or likely to be permanent disability. If you’re unsure, we can help you check your eligibility.
Your Plan Manager is someone who helps you manage the funding side of your NDIS plan — budgets, invoices, and provider payments. You keep control, they handle the paperwork.
No referral needed. Just reach out. We’ll ask you a few questions and go from there. We’re used to working with people who are new to the system.
Working With Us
“Answers to your most common questions — simple, clear, and here to help.”
Now let’s get a little more specific. This is the part where people start second-guessing things: “What if I’m outside your service area?” or “Will I lose funding if I switch providers?”
These aren’t silly questions. They’re usually the real ones hiding behind the polite first enquiry.
We also get a lot of questions from families or support coordinators on behalf of participants. That’s fine. We work with all types: adults, teens, parents, GPs, housing providers, support workers.
If you’ve had a rough run with a previous provider, or if you’re just tired of having to explain the same thing ten times, let us know. That context actually helps us deliver support that works.
This section’s meant to fill some of those small-but-important gaps that people usually forget to ask.
We provide support across multiple regions in New South Wales, Victoria and Western Australia. Availability may vary by service type. Just ask, and we’ll give you a direct answer.
Yes. You can switch providers at any time. Your funding stays with you, not the organisation. We’ll support the process if you’re transferring to us.
That’s completely normal. We’ll ask questions, listen carefully, and help you figure it out. You don’t need a checklist, just a starting point.
Absolutely. If you have one, we’ll liaise with them. If you need one, we’ll help connect you. No runaround.
Yes, both. Depending on your plan, we offer help at home, out in the community, or a mix of the two. It’s flexible and tailored.
Deeper Clarity
“Answers to your most common questions — simple, clear, and here to help.”
The final stretch. These are the questions people tend to ask a bit later — often after they’ve had time to sit with it.
Things like: “What’s the difference between SIL and STA?” Or “Can I choose my own support worker?” Those questions are usually asked quietly, like they’re too technical or too ‘out there’.’
Honestly, these are some of the most important ones. This is where you start shaping support that actually fits your daily life.
Some of these answers might seem short. That’s deliberate. We don’t believe in over-explaining or padding things out. We’ll always go into more detail if needed. One-on-one.
So, here’s where we clear up some of those back-of-the-mind uncertainties. The things that make people stall before filling in a form.
SIL is about daily support. SDA is about specialised housing. You can have one without the other, or both. It depends on your NDIS plan and your goals.
Yes, of course. If you prefer a particular support worker, or want consistency, we’ll prioritise that. We’ll also swap someone out if the fit isn’t right.
Very. Some clients need early mornings. Others need evening or weekend support. We tailor rosters around you and not the other way around.
Absolutely, that’s essential we have multilingual staff and interpreters available. Just let us know your language preference. Cultural fit matters, and we take that seriously.
Yes, both. Depending on your plan, we offer help at home, out in the community, or a mix of the two. It’s flexible and tailored.