Privacy Policy

Introduction

Hari Employment Solutions Pty Ltd trading as Support & Advisory Group Australia (referred to as SAGA) is committed to protecting the privacy and confidentiality of personal information in compliance with the Australian Privacy Act 1988 (Cth) and the National Disability Insurance Scheme (NDIS) Practice Standards. This policy outlines how we collect, use, disclose, and safeguard personal information.

1. What Information Do We Collect?

We collect personal information necessary to provide NDIS services, including:

  • Personal Identifying Information: Name, date of birth, address, and contact details of the participant, their next of kin and any emergency contacts
  • Health Information: Medical records, disability support needs, care plans, and treatment history along with reports from Allied Health Professionals
  • NDIS Participant Information: NDIS plan details, goals, and funding information.
  • Payment Information: Bank account details or payment card information for billing purposes.
  • Emergency Contact Details Names and contact information of next of kin or emergency contacts

2. How Do We Collect Personal Information?

We may collect personal information through:

  • Direct interactions, such as intake forms, service agreements, personal information form and/or consultations.
  • Referrals from healthcare providers or other authorized entities.
  • Communication via email, phone, or our website.
  • Third parties, such as family members, legal guardians, legal representatives, or NDIS.

3. Purpose of Collecting Personal Information

We collect, use, and disclose personal information to:

  • Provide and manage NDIS services.
  • Develop and review individual support plans.
  • Communicate with participants, their families, NDIS, Plan Managers and healthcare providers.
  • Meet legal and regulatory requirements.
  • Process payments and claims.
  • Conduct quality assurance and improve services.

4. How Do We Protect Personal Information?

We implement robust security measures, including:

  • Encryption for electronic data.
  • Secure storage for physical files.
  • Access controls to restrict data to authorized personnel.
  • Regular staff training on privacy and data protection.
  • Compliance with NDIS Practice Standards and data security protocols.

5. Disclosure of Personal Information

We may share personal information:

  • With healthcare professionals and allied health providers involved in the participant’s care.
  • With the NDIS and other government bodies, as required.
  • With service providers and contractors who assist us in delivering services (e.g., IT providers).
  • With externally outsourced administrative service providers located nationally and overseas for administrative purposes.
  • When required by law or to prevent serious harm. We ensure all third parties comply with privacy laws and protect your information.

6. Participant Rights

Participants have the right to:

  • Access their personal information.
  • Request corrections to inaccurate or incomplete information.
  • Withdraw consent for specific uses of their data.
  • Lodge complaints about privacy breaches.

7. How to Access or Correct Your Information

To request access to or correction of your personal information, please contact us:

  • Email: info@teamsaga.com.au
  • Phone: (02) 4044 1953
  • Address: 13/504 Victoria Street, Wetherill Park, NSW 2164

We will respond within 14 days of receiving your request.

8. Complaints and Concerns

If you believe your privacy has been breached, you can:

  1. Contact us directly at (02) 4044 1953
  2. If unresolved, lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in laws, regulations, or practices. Any updates will be posted on our website and take effect immediately upon publication.

10. Contact Information

For questions or concerns about this Privacy Policy or your personal information, please contact us at:

  • Email: info@teamsaga.com.au
  • Phone: (02) 4044 1953
  • Address: 13/504 Victoria Street, Wetherill Park, NSW 2164

Acknowledgment

By engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as outlined.